Shipping Information

Bikes are assembled to order and typically take 1-2 weeks for delivery at a cost of 40.00€ within mainland SPAIN and 65.00€ within mainland Europe*. The scheduled shipping date will be stated on your order confirmation.

All other products are sent via a trackable service 

SPAIN 6.00€ / 1-3 working days 
EU 10.00€ / 3-5 working days

Worldwide shipping is available to most destinations and the price will be quoted prior to checkout.

Orders placed from outside the EU will be subject to local taxes and duties at the current rate. These will either be invoiced separately by tokyobike prior to shipping or payable in the country of delivery.

*You will always receive your tokyobike 100% ready to ride – it will be fully assembled and checked by a qualified mechanic. Orders for delivery within SPAIN and PORTUGAL are sent from our Madrid workshop but for all other locations we will arrange shipping to your local bike store who will assemble and check the bike before you collect. This is all arranged and paid for by tokyobike and included within the standard delivery charge.

We do our best to ensure availability of all advertised products and endeavour to despatch within the quoted time. If there is a delay we will inform you of this via email and the product will be shipped as soon as it is available. If you have ordered multiple items they may arrive separately. tokyobike has no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time, just contact with your order number. Occasionally an item may be discontinued. If you have placed an order for an item that has been made obsolete we will inform you as soon as possible and offer you an alternative if one is available.

Returns Policy

Its important to carefully consider your purchase prior to ordering and we will always try our best to ensure you select the correct product. However, under The Consumer Protection (Distance Selling) Regulations 2000, you have a right to cancel your order (except for customised products) within 14 working days, beginning the day after you receive the goods. Payment of postage for the return of the item is your responsibility and you must contact us in advance of returning any items for a reference and instructions.

When ordering bikes online we recommend contacting the store for help and advice if you are unsure of the model and size.